Returns & Exchanges

At Tortuga, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original packaging. Our streamlined process ensures that finding your perfect fit or style is as effortless as wearing it.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Download and print the pre-paid shipping label provided at the end of the request process and secure it to your return package.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location, ensuring all original tags are attached to the garments.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.